VoIP Plans & Pricing UK: Cloud Phone System Costs for Growing Teams
Compare per-user VoIP plans, AI call features, recording, analytics, Teams calling, SIP options and migration support before choosing your business phone system package.
VoIPTelco pricing starts from £11.95 per user/month for UK businesses that need reliable cloud calling, apps, recording and support. Choose Standard, AI Professional or Enterprise AI, then add Teams Phone, SIP trunks, 3CX, handsets, broadband readiness, mobile failover or number porting based on your exact setup and compliance needs.
Final pricing depends on users, call route, handsets, porting, recording, Teams, SIP, broadband and support requirements.
Three VoIP Plans With Clear Upgrade Paths
Start with essential cloud calling, upgrade to AI-led analytics and CRM workflows, or choose enterprise controls for multi-site and compliance-led environments.
Smart Standard
For small businesses replacing traditional phone lines with reliable cloud calling and essential call controls.
- 2,000 UK mobile and landline minutes
- AI-powered call transcription
- Mobile and desktop softphone apps
- Call recording with 30-day retention
- Voicemail-to-email and core call routing
- UK-based technical support
AI Professional
For growing teams that need stronger call visibility, smarter routing and integrations with customer workflows.
- Unlimited UK mobile and landline calls
- Advanced AI call analytics
- Predictive call routing
- 20+ CRM integrations
- Longer recording and reporting options
- Priority UK support
Enterprise AI
For call-heavy, multi-site or compliance-led teams requiring deeper governance and custom integrations.
- Enterprise-grade call centre features
- AI workforce optimisation
- Custom REST API integrations
- Advanced security and compliance controls
- 24/7 dedicated support options
- Custom routing and reporting setup
Compare What Each VoIP Plan Includes
Use this matrix to shortlist the correct tier before requesting a final quote for users, numbers, devices and migration.
| Feature Area | Smart Standard | AI Professional | Enterprise AI |
|---|---|---|---|
| Best For | Small teams and simple cloud calling | Growing SMEs needing analytics and integrations | Multi-site, call-heavy or compliance-led teams |
| Calls | 2,000 UK mobile and landline minutes | Unlimited UK mobile and landline calls | Unlimited UK calls plus enterprise routing options |
| AI Capability | Call transcription | Advanced analytics and predictive routing | Workforce optimisation and deeper reporting |
| Apps | Desktop and mobile softphone apps | Desktop, mobile and CRM-connected workflows | Advanced user, team and site-level controls |
| Recording | 30-day retention included | Enhanced retention options | Advanced retention, access and compliance controls |
| Integrations | Core setup support | 20+ CRM integrations | Custom REST API and advanced integration support |
| Support | UK-based technical support | Priority UK support | Dedicated and 24/7 support options |
Core VoIP Features Included Across the Platform
Every plan is built around reliable business calling, number portability, admin control and practical migration support.
Business Numbers
Keep geographic and non-geographic business numbers with managed porting support.
Call Routing
Use IVR menus, queues, forwarding, voicemail and time-based routing rules.
Apps & Devices
Use desk phones, softphones and mobile apps depending on how your team works.
Emergency Calling
Plan VoIP 999/112 access, power-cut readiness and alternative calling routes.
AI Call Features
Use transcription and analytics to improve training, visibility and customer follow-up.
Recording Controls
Control recording, access and retention policies for users, queues and teams.
CRM Workflows
Connect calls to customer records, tasks, notes and reporting workflows.
UK Support
Get provisioning, onboarding and migration guidance from a UK-focused team.
Build a Package Around Your Actual Phone System Route
Add Teams Phone, SIP trunks, 3CX, handsets, broadband, mobile failover or compliance options when your setup needs more than standard cloud calling.
Microsoft Teams Phone
Add external calling inside Teams with the right PSTN route for your Microsoft 365 estate.
Quoted after route reviewSIP Trunking
Connect compatible PBX, 3CX or hybrid infrastructure to scalable IP voice channels.
Channel and capacity based3CX Phone System
Deploy, host or support 3CX with SIP, IP phones, web client and call flow planning.
Licence, hosting and support basedDesk Phones & Devices
Add Yealink-style IP phones, cordless handsets, headsets or reception devices.
Device and quantity basedNumber Porting
Port existing business numbers with pre-checks, losing-provider matching and cutover planning.
Number type dependentBroadband for VoIP
Review FTTP, SoGEA, leased line, router, QoS, latency, jitter and failover needs.
Connectivity dependentMobile Failover
Add SIM, eSIM or 4G/5G backup routes for critical users and continuity plans.
Plan and data basedCompliance Controls
Plan GDPR, PCI-safe recording pause, retention, call access and audit controls.
Policy and setup basedEstimate Your Starting Monthly User Cost
This quick estimator helps identify the likely plan route before a full quote. It does not include one-off setup, porting, handsets, broadband or bespoke integrations.
Estimated Starting Point
Use this as a budgeting guide only. Final pricing is confirmed after checking numbers, contracts, call route, devices, broadband and migration scope.
This excludes VAT where applicable, devices, porting, broadband, installation, custom compliance work and any specialist integrations.
What A Good VoIP Quote Should Include
The lowest headline price is not always the lowest operating cost. Compare the full migration, support and reliability model before choosing a business VoIP provider.
| Cost Area | Why It Matters | What To Confirm |
|---|---|---|
| User Licences | Core monthly cost usually depends on active users. | Included minutes, apps, recording, support and AI features. |
| Handsets & Devices | Some teams need desk phones, cordless devices or headsets. | Purchase, rental, warranty, provisioning and replacement process. |
| Number Porting | Porting errors can disrupt customer calls. | Porting lead times, number ranges, losing-provider data and cutover window. |
| Broadband Readiness | VoIP quality depends on connectivity and network configuration. | FTTP, SoGEA, leased line, router, QoS, failover and upload capacity. |
| Teams, SIP or 3CX | Advanced call routes need correct architecture. | Operator Connect, Direct Routing, SBC, SIP, PBX and support ownership. |
| Compliance | Recording, retention and payment handling require governance. | GDPR, PCI-safe recording pause, access controls and audit trail. |
| Support & SLA | Cheap service becomes expensive when support is weak. | UK support, onboarding, response targets, monitoring and escalation route. |
From Price Check to Working Phone System
We turn pricing into a working migration plan by checking users, numbers, routes, devices, broadband and operational risk before go-live.
Scope
Confirm users, sites, call volumes, numbers, current contracts and required features.
Design
Choose cloud VoIP, Teams Phone, SIP, 3CX or hybrid architecture.
Quote
Price licences, devices, porting, broadband, integrations and support options.
Deploy
Provision users, test call flows, port numbers and support your team after launch.
Questions Before You Choose a Plan?
These answers explain plan pricing, users, porting, recording, Teams Phone, SIP, setup and how final quotes are calculated.
Request a Quote ReviewHow much does VoIPTelco cost per user?
VoIPTelco plans start from £11.95 per user/month for Smart Standard, £16.95 per user/month for AI Professional and £24.95 per user/month for Enterprise AI. Final quotes depend on selected features, route, devices, porting and support scope.
Are calls included in the monthly plans?
Smart Standard includes 2,000 UK mobile and landline minutes. AI Professional and Enterprise AI are positioned for unlimited UK mobile and landline calling, subject to fair usage and final plan terms.
Do we pay extra for number porting?
Number porting depends on number type, quantity, current provider records and migration complexity. A quote should confirm porting scope before you cancel any existing service.
Are desk phones included in the user price?
The user price covers the VoIP service plan. Desk phones, cordless devices, headsets and specialist hardware are normally quoted separately based on model, quantity and provisioning requirements.
Can we add Microsoft Teams Phone to these plans?
Yes. Teams Phone can be added through the correct calling route, such as Operator Connect or Direct Routing, depending on licences, numbers, call queues, compliance and support ownership.
Can SIP Trunking or 3CX be priced instead of cloud VoIP?
Yes. SIP Trunking and 3CX are quoted differently because pricing depends on SIP channels, hosting, licences, PBX support, SBC/firewall requirements and migration design.
What should we prepare before requesting a VoIP quote?
Prepare your user count, current provider, phone numbers, sites, call volumes, required handsets, broadband details, Teams or CRM needs, recording policy and any PSTN-dependent devices such as fax, alarms, PDQ terminals or lift lines.
Confirm the Right VoIP Plan Before You Switch
Tell us your users, sites, current numbers and must-have features. We will map the right monthly plan, add-ons and migration route before you commit.
- Compare Standard, AI Professional and Enterprise AI.
- Add Teams Phone, SIP, 3CX, handsets or broadband readiness.
- Check number porting, call recording and compliance requirements.
- Build a 2027-ready business voice migration route.