Transparent UK VoIP Pricing

VoIP Plans & Pricing UK: Cloud Phone System Costs for Growing Teams

Compare per-user VoIP plans, AI call features, recording, analytics, Teams calling, SIP options and migration support before choosing your business phone system package.

Business VoIP plans from VoIPTelco start at £11.95 per user/month for Smart Standard, with AI Professional at £16.95 and Enterprise AI at £24.95. Compare the published plan inclusions, then calculate a starting monthly user subtotal. Handsets, number moves, broadband, Teams, SIP, 3CX and specialist support can change the final quotation; check the VAT basis and contract terms before ordering.

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Ask about setup costsPer-user monthly pricingUK support and migration planning

Plan SnapshotPlan Guide

Smart StandardEssential cloud calling for SMEs

£11.95 /user/mo

AI ProfessionalUnlimited calls, AI analytics and CRM

£16.95 /user/mo

Enterprise AIAdvanced controls for multi-site teams

£24.95 /user/mo

Build the right package

Final pricing depends on users, call route, handsets, porting, recording, Teams, SIP, broadband and support requirements.

✓Check Setup Costs

✓Free Quote Review

✓UK Support

✓Number Porting

✓AI Call Features

✓2027-Ready Options

Choose Your Plan

Three VoIP Plans With Clear Upgrade Paths

Start with essential cloud calling, upgrade to AI-led analytics and CRM workflows, or choose enterprise controls for multi-site and compliance-led environments.

Smart Standard

For small businesses replacing traditional phone lines with reliable cloud calling and essential call controls.

£11.95 /user/month

2,000 UK mobile and landline minutes
AI-powered call transcription
Mobile and desktop softphone apps
Call recording with 30-day retention
Voicemail-to-email and core call routing
UK-based technical support

Get Standard Quote

For Growing Teams

AI Professional

For growing teams that need stronger call visibility, smarter routing and integrations with customer workflows. Inclusive calling is subject to the agreed fair-use terms.

£16.95 /user/month

Unlimited UK mobile and landline calls
Advanced AI call analytics
Predictive call routing
20+ CRM integrations
Longer recording and reporting options
Priority UK support

Compare AI Plan

Advanced

Enterprise AI

For call-heavy, multi-site or compliance-led teams requiring deeper governance and custom integrations.

£24.95 /user/month

Enterprise-grade call centre features
AI workforce optimisation
Custom REST API integrations
Advanced security and compliance controls
24/7 dedicated support options
Custom routing and reporting setup

Build Enterprise Quote

Pricing note: prices shown are monthly per-user plan starting points, not complete installed-system quotations. Ask for a written total showing whether VAT is included, minimum term and renewal conditions, inclusive-minute and fair-use rules, any setup, hardware, connectivity, migration, integration or optional support costs.

Plan Comparison

Compare What Each VoIP Plan Includes

Use this matrix to shortlist the correct tier before requesting a final quote for users, numbers, devices and migration.

Feature Area	Smart Standard	AI Professional	Enterprise AI
Best For	Small teams and simple cloud calling	Growing SMEs needing analytics and integrations	Multi-site, call-heavy or compliance-led teams
Calls	2,000 UK mobile and landline minutes	Unlimited UK mobile and landline calls	Unlimited UK calls plus enterprise routing options
AI Capability	Call transcription	Advanced analytics and predictive routing	Workforce optimisation and deeper reporting
Apps	Desktop and mobile softphone apps	Desktop, mobile and CRM-connected workflows	Advanced user, team and site-level controls
Recording	30-day retention included	Enhanced retention options	Advanced retention, access and compliance controls
Integrations	Core setup support	20+ CRM integrations	Custom REST API and advanced integration support
Support	UK-based technical support	Priority UK support	Dedicated and 24/7 support options

Included Foundations

Core VoIP Features Included Across the Platform

Every plan is built around reliable business calling, number portability, admin control and practical migration support.

☎

Business Numbers

Keep geographic and non-geographic business numbers with managed porting support.

IVR

Call Routing

Use IVR menus, queues, forwarding, voicemail and time-based routing rules.

APP

Apps & Devices

Use desk phones, softphones and mobile apps depending on how your team works.

999

Emergency Calling

Plan VoIP 999/112 access, power-cut readiness and alternative calling routes.

AI Call Features

Use transcription and analytics to improve training, visibility and customer follow-up.

REC

Recording Controls

Control recording, access and retention policies for users, queues and teams.

CRM

CRM Workflows

Connect calls to customer records, tasks, notes and reporting workflows.

UK Support

Get provisioning, onboarding and migration guidance from a UK-focused team.

Popular Add-Ons

Build a Package Around Your Actual Phone System Route

Add Teams Phone, SIP trunks, 3CX, handsets, broadband, mobile failover or compliance options when your setup needs more than standard cloud calling.

365

Microsoft Teams Phone

Add external calling inside Teams with the right PSTN route for your Microsoft 365 estate. Review Microsoft Teams Phone calling routes.

Quoted after route review

SIP

SIP Trunking

Connect a compatible PBX or hybrid system to IP voice channels. See SIP trunking requirements.

Channel and capacity based

3CX

3CX Phone System

Review licensing, hosting, SIP and call flow planning for a 3CX phone system.

Licence, hosting and support based

Desk Phones & Devices

Add Yealink-style IP phones, cordless handsets, headsets or reception devices.

Device and quantity based

PORT

Number Porting

Plan a number transfer with accurate provider records and cutover checks. Learn about business number porting.

Number type dependent

FTTP

Broadband for VoIP

Review FTTP, SoGEA, leased line, router, QoS, latency, jitter and failover needs. Compare business broadband options.

Connectivity dependent

SIM

Mobile Failover

Consider SIM, eSIM or 4G/5G backup for critical users. Compare business mobile connectivity.

Plan and data based

PCI

Compliance Controls

Check recording, payment-data handling, retention and user access requirements; review business call recording controls before quoting.

Policy and setup based

Pricing Route Finder

Business VoIP Pricing Calculator and Team Cost Examples

Estimate your monthly plan cost for any team size using the published VoIPTelco user prices. Use the examples to compare a five-, ten-, twenty- or fifty-person team before requesting a complete itemised quote.

What Would 5, 10, 20 or 50 Users Cost?

These are straightforward monthly user-plan subtotals, based on the three prices above. They are not quotations and do not include separate device, number transfer, connectivity or bespoke project costs. Check VAT treatment and contract terms in your written quote.

Illustrative monthly user-plan subtotals in GBP; not a final invoice or comparison of included call usage.
Active users	Smart Standard £11.95 per user	AI Professional £16.95 per user	Enterprise AI £24.95 per user
5 users	£59.75/month	£84.75/month	£124.75/month
10 users	£119.50/month	£169.50/month	£249.50/month
20 users	£239.00/month	£339.00/month	£499.00/month
50 users	£597.50/month	£847.50/month	£1,247.50/month

How this example works: number of users × published monthly price per user. It does not assume a multi-user discount, a minimum term, a VAT rate, or included hardware. For a more specific user count, use the estimator below.

Estimated Starting Point

Use this as a budgeting guide only. Final pricing is confirmed after checking numbers, contracts, call route, devices, broadband and migration scope.

Users20

PlanSmart Standard

Monthly plan subtotal£239.00

Complexity noteStandard setup review

This estimate covers only the selected per-user plan. The quote must confirm VAT treatment and any separate hardware, porting, connectivity, installation, compliance or specialist integration costs.

Buying Criteria

What A Good VoIP Quote Should Include

The lowest headline price is not always the lowest operating cost. Compare the full migration, support and reliability model before choosing a business VoIP provider.

Cost Area	Why It Matters	What To Confirm
User Licences	Core monthly cost usually depends on active users.	Included minutes, apps, recording, support and AI features.
Handsets & Devices	Some teams need desk phones, cordless devices or headsets.	Purchase, rental, warranty, provisioning and replacement process.
Number Porting	Porting errors can disrupt customer calls.	Porting lead times, number ranges, losing-provider data and cutover window.
Broadband Readiness	VoIP quality depends on connectivity and network configuration.	FTTP, SoGEA, leased line, router, QoS, failover and upload capacity.
Teams, SIP or 3CX	Advanced call routes need correct architecture.	Operator Connect, Direct Routing, SBC, SIP, PBX and support ownership.
Compliance	Recording, retention and payment handling require governance.	GDPR, PCI-safe recording pause, access controls and audit trail.
Support & SLA	Response coverage and fault handling affect your operations.	Actual support hours, onboarding ownership, response commitments and escalation process.
VAT, Term & Renewal	A low advertised price can change when tax, minimum terms or later renewals apply.	VAT basis, minimum users/term, scheduled price rises, notice period and renewal rate in writing.
Fair Usage & Extra Calls	Inclusive minutes and unlimited calling can carry exclusions.	UK mobile/geographic coverage, fair-use limits, international/special numbers and out-of-bundle charges.
AI Feature Eligibility	Transcription, analytics and integrations may vary by plan and licences.	Exact entitlements, recording consent, storage/retention, compatible CRM and any extra AI usage charge.
Emergency Access & Outages	IP calling depends on local power and working connectivity.	999/112 provisioning, accurate user location, backup power and alternate-call arrangements.

Quote Process

From Price Check to Working Phone System

We turn pricing into a working migration plan by checking users, numbers, routes, devices, broadband and operational risk before go-live.

Scope

Confirm users, sites, call volumes, numbers, current contracts and required features.

Design

Choose cloud VoIP, Teams Phone, SIP, 3CX or hybrid architecture.

Quote

Price licences, devices, porting, broadband, integrations and support options.

Deploy

Provision users, test call flows, port numbers and support your team after launch.

Pricing FAQs

Questions Before You Choose a Plan?

These answers explain plan pricing, users, porting, recording, Teams Phone, SIP, setup and how final quotes are calculated.

Request a Quote Review

How much does VoIPTelco cost per user?

VoIPTelco plans start from £11.95 per user/month for Smart Standard, £16.95 per user/month for AI Professional and £24.95 per user/month for Enterprise AI. Final quotes depend on selected features, route, devices, porting and support scope.

Is £11.95 the total price I will pay?

£11.95 is the published starting price per user per month for Smart Standard, not necessarily the full cost of an installed phone system. The written quotation should confirm VAT, any minimum contract period, inclusive calls, hardware, porting-related services, setup and optional integration costs. The table and calculator above show user-plan subtotals only.

Are calls included in the monthly plans?

Smart Standard includes 2,000 UK mobile and landline minutes. AI Professional and Enterprise AI are positioned for unlimited UK mobile and landline calling, subject to fair usage and final plan terms.

Do we pay extra for number porting?

Ofcom rules say customers must not be directly charged for porting their number. Any separate optional installation, configuration or managed-migration work should be explained and itemised before you agree. Check your number type and provider details, and avoid cancelling an existing line before the transfer is coordinated. See our number porting service.

Are desk phones included in the user price?

The user price covers the VoIP service plan. Desk phones, cordless devices, headsets and specialist hardware are normally quoted separately based on model, quantity and provisioning requirements.

Can we add Microsoft Teams Phone to these plans?

Yes. Teams Phone can be added through the correct calling route, such as Operator Connect or Direct Routing, depending on licences, numbers, call queues, compliance and support ownership.

Can SIP Trunking or 3CX be priced instead of cloud VoIP?

Yes. SIP Trunking and 3CX are quoted differently because pricing depends on SIP channels, hosting, licences, PBX support, SBC/firewall requirements and migration design.

What should we prepare before requesting a VoIP quote?

Prepare your user count, current provider, phone numbers, sites, call volumes, required handsets, broadband details, Teams or CRM needs, recording policy and any PSTN-dependent devices such as fax, alarms, PDQ terminals or lift lines.

Get a Tailored Quote

Confirm the Right VoIP Plan Before You Switch

Tell us your users, sites, current numbers and must-have features. We will map the right monthly plan, add-ons and migration route before you commit.

Compare Standard, AI Professional and Enterprise AI.
Add Teams Phone, SIP, 3CX, handsets or broadband readiness.
Check number porting, call recording and compliance requirements.
Build a 2027-ready business voice migration route.