VoIPTelco – Business VoIP Phone Systems for Modern UK Teams
Move to a smarter cloud phone system with number porting, AI call transcription, call routing, analytics, business broadband and mobile connectivity — built for clear calls, fast setup and scalable growth.
Transcripts, searchable recordings, sentiment tags and call performance insights.
Voice, Broadband and Mobile Services Built to Work Together
A premium business communications stack should connect the phones, apps, numbers, users and connectivity behind your customer conversations.
Business VoIP Phone System
Cloud calling with desk phones, mobile apps, IVR, queues, recording and analytics.
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Business Broadband
FTTP, SOGEA and leased line options with QoS and failover for voice quality.
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Business Mobile & SIM
SIM-only, eSIM, device options, pooled data and mobile-first calling workflows.
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Digital Landline
Move from copper to digital voice while keeping your business numbers and call flows.
View digital landlineSIP & Existing PBX
Connect legacy or hybrid phone systems to IP voice with SIP channels, resilience and security.
View SIP TrunkingTeams & Integrations
Calling inside Microsoft Teams plus CRM integrations for click-to-dial and call logging.
View Teams PhoneTurn Every Call Into Searchable Business Insight
VoIPTelco is built around the next generation of business voice: call transcription, sentiment analysis, smart routing, live dashboards and practical controls for compliant teams.
Searchable call notes, keyword extraction and transcript controls for quality and training.
Live wallboards, missed-call trends, queue performance and exportable management reports.
Route calls based on patterns, caller context, priority and team availability.
AI Features Ready for Modern UK Businesses
Built for customer-facing teams that need speed, visibility and professional call handling without enterprise complexity.
One Communications Platform, Multiple Ways to Modernise
Start with a new cloud phone system, connect an existing PBX with SIP, add calling to Microsoft Teams, deploy 3CX, or bundle voice with broadband and mobile services.
Cloud Phone System
Hosted business VoIP with IVR, queues, recording, apps, analytics and easy admin control.
SIP Trunking
Keep compatible PBX infrastructure and route voice through scalable IP channels.
Teams Phone
Use Microsoft Teams for external calling with Operator Connect or Direct Routing.
3CX Phone System
Deploy, host and support flexible 3CX phone systems for growing UK businesses.
Everything Your Team Needs to Answer, Route, Record and Improve Calls
Core VoIP features plus AI-powered capabilities designed to improve customer response, supervision and operational visibility.
IVR & Auto Attendant
Route customers to the right team with professional menus and time-based rules.
Call Queues
Manage busy periods with queue rules, overflow handling and missed-call visibility.
Call Recording
Record by user, queue or policy with retention controls and secure access.
Call Analytics
Track missed calls, answer times, call volumes, queue performance and trends.
Mobile & Desktop Apps
Make and receive calls using your business number from mobile or computer.
Number Porting
Keep geographic and non-geographic numbers with managed cutover planning.
Teams & CRM Integration
Connect voice with Microsoft Teams, HubSpot, Salesforce, Zoho and workflows.
Security & Compliance
Encryption, MFA, caller-ID hygiene, retention controls and audit-ready access.
Transparent VoIP Plans for Small Teams, Growing Businesses and Enterprise Sites
Start with the features you need today and add AI, analytics, call centre tools, devices and integrations as your business grows.
Smart Standard
For small businesses getting started with reliable cloud calling.
- 2,000 UK mobile & landline minutes
- AI-powered call transcription
- Mobile & desktop apps
- Call recording with 30-day retention
- UK-based technical support
AI Professional
For growing businesses that need smarter routing and better visibility.
- Unlimited UK mobile & landline calls
- Advanced AI call analytics
- Predictive call routing
- 20+ CRM integrations
- Priority UK support
Enterprise AI
For multi-site, compliance-led and high-volume call environments.
- Enterprise-grade call centre features
- AI workforce optimisation
- Custom REST API integrations
- Advanced security & compliance
- 24/7 dedicated support options
Phone Systems Shaped Around Real Call Workflows
From appointment-heavy clinics to sales-led professional services, VoIPTelco helps configure routing, recording, analytics and business continuity around how your teams work.
From Old Lines to AI-Ready VoIP in Four Controlled Steps
We plan call flows, porting windows, devices, broadband readiness and support so your business can move with minimal operational interruption.
Assess
Review numbers, users, devices, broadband, call flows and continuity needs.
Design
Build routing, queues, apps, call recording, Teams or CRM integrations.
Port & Configure
Prepare numbers, provision users and test handsets, apps and call flows.
Go Live
Run the cutover window, validate calling and support users after launch.
Built for Responsible Business Voice in the UK
Every voice page should make the operational realities clear: emergency calling, power-cut planning, accessibility, fraud protection, recording controls and data handling.
VoIP calls to 999/112 are supported. During a power or broadband outage, VoIP services may be unavailable. Keep an alternative way to call 999/112.
We support access to UK relay and emergency video relay services, including Relay UK and 999 BSL. Contact us for accessibility support.
Enable or disable transcription by user or queue. Choose retention controls and export recordings or transcripts from the admin portal.
The UK is moving all voice services to IP networks. Review the PSTN switch-off plan, then keep your existing numbers by porting to VoIP and using compatible IP phones or softphones.
For card details, use DTMF masking and pause/resume recording features to avoid capturing sensitive payment data.
We apply network-level policies to reduce nuisance and spoofed calls, enforce outbound CLI hygiene and monitor abnormal traffic.
Questions Before You Switch?
Use these quick answers to understand number porting, emergency calling, Teams integration, call recording and migration planning.
View User GuidesWill our existing numbers still work on VoIP?
Yes. We port your geographic and non-geographic numbers to our platform. You can use them across desk phones, softphones and mobile apps.
How do we handle emergencies and power cuts?
VoIP supports 999/112, but power or broadband outages can impact service. We recommend backup power for critical phones and mobile failover for continuity.
What is the typical porting timeline?
It varies by losing provider and number type. We submit the order, confirm the port date and provide a test window to minimise disruption.
Can we use Microsoft Teams as our phone system?
Yes. We offer Teams Phone routes including Operator Connect and Direct Routing options to keep your numbers working inside Teams.
How are recordings and transcripts handled?
You control who can record, whether to transcribe and how long to retain data. Exports are available from the admin portal.
Tell Us What You Need and We Will Map the Right Route
Whether you are replacing a traditional phone system, moving from another VoIP provider, adding Teams Phone, improving call quality or planning broadband failover, we can help shape the right package.
- Keep your numbers with managed porting support.
- Choose cloud VoIP, SIP, Teams or a hybrid route.
- Add business broadband, mobile SIMs and AI call analytics.
- UK-based provisioning and practical migration planning.