Question 1

Can we use both desk phones and softphones together?

Accepted Answer

Yes. Most modern VoIP platforms — including VoIPTelco — allow a hybrid setup where users can log in from both a desk phone and a softphone app. This provides flexibility without duplication.

Question 2

How much bandwidth does each call use?

Accepted Answer

VoIP calls typically use 35–100 kbps per call depending on codec. For 20 simultaneous calls, you’ll need ~2 Mbps each way, plus headroom for other traffic

Question 3

Are desk phones more secure than softphones?

Accepted Answer

Desk phones have fewer attack surfaces, but if left unpatched, they’re vulnerable. Softphones rely on device security but can enforce MFA, TLS/SRTP encryption, and remote wipe for compliance.

Question 4

Do we need to buy headsets?

Accepted Answer

For softphones, yes. Quality USB or Bluetooth headsets cost £50–£120 and make a huge difference in call quality. For desk phones, many handsets work fine standalone but benefit from headsets in call centres.

Question 5

What about emergency calling (999/112)?

Accepted Answer

Both desk phones and softphones must comply with Ofcom rules. Providers must ensure access even during power cuts, typically with mobile failover for vulnerable users.

Question 6

Can staff use personal mobiles (BYOD)?

Accepted Answer

Yes. BYOD is supported if policies are in place — e.g., requiring up-to-date OS versions, MDM control, and MFA logins.

Question 7

Which option is cheaper long-term?

Accepted Answer

Softphones usually win on cost, especially for SMEs and hybrid teams. Desk phones add hardware investment and refresh cycles every few years.

Question 8

What industries still prefer desk phones?

Accepted Answer

Finance, healthcare, and public sector offices often retain them for compliance, tradition, and accessibility.

Question 9

Can we scale instantly with desk phones?

Accepted Answer

No. Each handset requires ordering, shipping, and configuration. Softphones scale instantly with licences and logins.

Question 10

What if our internet goes down?

Accepted Answer

Cloud platforms can reroute calls to mobiles or other sites automatically. Desk phones and softphones both need broadband, but failover ensures continuity.

Question 11

How do we train staff for softphones?

Accepted Answer

Provide quick-start guides, video tutorials, and live Q&A sessions. Adoption improves with peer champions and IT support.

Question 12

Will softphones replace desk phones completely?

Accepted Answer

Not immediately. For many UK firms, the future is hybrid: desk phones in communal/compliance roles, softphones everywhere else.

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